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What exactly is unified messaging, and how does it work? Currently there are 3 main types of messaging communication in the commercial world, being email, fax and voicemail. The function of Unified Messaging is to bring these disparate message types together in a common interface and all in a digital format. This process increases the manageability of an organisationsÕ messaging component, increases efficiency and provides the end user with more opportunities for message access. With Unified Messaging there becomes 3 main interfaces for all messages, the PC, PDA and the telephone. On the PC / PDA users will receive their emails as usual, but with Unified Messaging they will know also receive their voicemails as emails with a .wav file attachment and their faxes as emails with a .tif file attachment. The voicemail messages can now be played via the PC / PDA multi-media and the faxes viewed on the PC / PDA. Having the PC /PDA access also means that users quickly know what messages they have and they can easily archive their messages or forward them on the relevant parties (via email). Via the telephone the user can listen to their voicemail, listen to their emails using text-to-speech and forward their fax messages to a local fax machine. Using the telephone the user can also forward all message type on to other users in the system, delete messages or keep them for future access. Of course, if users also have remote access to their emails via VPN or web connection they will also have PC access to their Unified Messaging when outside of the office. From an Administrators perspective the Unified Messaging also fundamentally changes the way they can manage the system. Because the message types are now all digital and centralized
they can more easily implement message back-up and storage
routines. The user interfaces are all Windows GUI so easy
for adds, moves and changes, and in addition extensive
reports for the administrator are available on the Unified
Messaging via an intranet web page.
The CorriDOR Office Manager and the CorriDOR Business Suite offer full Unified Messaging with Microsoft Exchange server. This means that what is done to a message in one interface will be updated across all interfaces, e.g. if you listen to a voicemail message via the telephone it will also be marked as read in the email Inbox. The full Unified Messaging also allows you to dial in via the telephone and listen to your fax messages using an in-built text-to-speech reader, and to request to have faxes forwarded to a local fax machine.
The CorriDOR Express offers voice only Unified Messaging with Microsoft Exchange server, i.e. there is no fax services included. Message status will still be updated across interfaces and emails can be read via the telephone.
If an organization does not have Microsoft Exchange server the CorriDOR can offer SMTP support for Unified Messaging. This means that voicemails can be emailed with .wav file attached and faxes with .tif file attached, however message status will not be updated across interfaces e.g. if you listen to your voicemail and delete from the telephone it will not be marked as read or deleted from the email account. The user will also not be able to listen to their emails via the telephone.
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1) Leasing Company